Privacy Policy

Ha'Labo Sdn Bhd (1299403-P) ("Ha'Labo", "we", "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains what we collect, how we use it and the choices you have.

1. Information We Collect

Contact details such as your name, phone number and email address
Appointment and booking details
Information about your hair and scalp condition shared during consultations
Before-and-after photos, taken only with your consent
Enquiries and messages you send us through the website or WhatsApp

2. How We Use Your Information

To manage your appointments and provide our services
To follow up on your treatment progress and aftercare
To respond to your enquiries
To send you promotions and updates (you may opt out at any time)
To improve our services and website

3. How We Share Your Information

We never sell your personal data. Information may be shared within the Tag Global Holding group, with trusted service providers (such as booking and messaging platforms) who are bound by confidentiality, or where required by law.

4. Photos & Testimonials

Before-and-after photos and testimonials are only published with your written consent, which you may withdraw at any time.

5. Data Security & Retention

We take reasonable steps to keep your personal data secure, and we retain it only for as long as needed for the purposes above or as required by law.

6. Your Rights

Under the PDPA, you may request access to or correction of your personal data, withdraw your consent, or limit how we process it. Simply contact us using the details below.

7. Cookies & Analytics

Our website may use basic cookies and analytics to understand how visitors use the site and to improve your experience. You can manage cookies through your browser settings.

8. Third-Party Links

Our website contains links to third-party services such as WhatsApp. Their own privacy policies apply when you use those services.

9. Updates to This Policy

We may update this policy from time to time. The latest version will always be published on this page.

10. Contact Us

Ha'Labo Sdn Bhd (1299403-P) — WhatsApp / Call: 017-623 4101, daily 10am – 8pm.